You can return products in their original condition within 14 days of receiving your order.
For international returns please see the instructions below under ``International Returns''
How to return from Sweden:
1. Register you're return: Follow the link you get trough you're email.
2. Once you're return is registered, follow the link in the portal (Or the link sent to you by email) to access your return code.
3. Prepare you're package for return.
- Pack the item securely and make sure they meet our conditions.
-Cover old shipping labels, to prevent confusion during transit.
4. Drop off your return.
5. Track your return
- Keep the tracking number provided at drop-off to monitor your return and ensure it reaches us safely.
A return fee of SEK 69 applies. If you're opting for store credit, the return fee is reduced to SEK 39. The return fee will be deducted from your refund accordingly.
To ensure proper processing, each order must be returned in a separate parcel.
Returning multiple orders in the same package could unfortunately result in handling errors. A return fee of SEK 69 applies per order.
Return Requirements
We only accept returns of items that are:
- Unworn
- Free from stains, make-up or signs of use.
-With all original tags and hygiene stickers intact.
Returns that do not meet these requirements will be automatically rejected .
Rejected items can be returned to you upon request. A fee of SEK 250 will apply to cover the cost of return inspection, repackaging, shipping, and the time spent by our warehouse team.
International Returns
When returning an order from outside of Sweden, please note that return shipping must be both covered and arranged by the customer.
We recommend using DHL, FedEx, or UPS for return shipments, and strongly advise keeping the tracking number, as we cannot take responsibility for lost packages.
Would you like to exchange your item?
We do not currently offer an automatic exchange option. If you wish to exchange your item for a different color, size, or product, please return your original order as normal and place a new order for the item you'd like instead.
If the item you wish to exchange for is currently sold out, you'll need to return your original item and sign up for a restock notification to be alerted if it becomes available again.
Returns on discounted items
The amount refunded will be based on the price you paid at the time of purchase.
Please note that if you return a discounted item and the item is no longer on sale at the time you purchase a replacement, you will unfortunately not receive the discount again.
When will my return be received and processed?
Please allow up to 10-15 business days for your return to be received and processed at our warehouse.
Claims
If you wish to make a claim regarding a defective item, please send us an email at Alaia-studio-@hotmail.com
In order for us to process your claim, we kindly ask you to provide your order number, a description of the issue, and a photo of the issue.
