FAQ
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days within the continental US. Express options (3-4 days) are available at checkout. International shipping times vary by location.
Q: Do you ship internationally?
A: Yes! We ship to select countries. Shipping costs and delivery times are calculated at checkout based on your destination.
Q: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a tracking number via email. You can also check the status by logging into your account on our website.
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items in original condition (unworn, unwashed, with tags attached) Please see our full Return Policy for details.
Q: How do I make a return or exchange?
A: Initiate your return through your account on our website or contact our customer service team. We provide a prepaid return label for US orders.
Sizing & Fit
Q: Where can I find your size guide?
A: A detailed size guide is available on every product page. We also have a general size guide.
Products & Materials
Q: What materials are your clothes made from?
A: We use a variety of high-quality materials, including organic cotton, recycled polyester, tencel linen and more. Fabric details are listed on each product page.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Paypal, Apple pay, and google pay.
Q: Are taxes and duties included in the price?
A: Prices shown do not include sales tax (added at checkout for applicable US orders) Or international duties and taxes, which are the customer's responsibility.
Q: Do you offer discounts or promo codes?
A: Yes! Sign up for our newsletter to receive a welcome discount and be the first to know about sales and exclusive offers. We also occasionally run promotions on social media.
Customer Service
Q: How can I contact customer service?
A: You can reach us via email at: Alaiastudio-@hotmail.com or through our contact form. We aim to respond within 24 hours on business days.
Q: What are your customer service hours?
A: Our team is available Monday through Friday, 9 AM to 5 PM EST.
Q: Can I modify or cancel my order?
A: We process orders quickly! Please contact us immediately if you need to make a change. We'll do our best to accommodate your request if the order hasn't been shipped yet.
Other
Q: Do you offer gift cards?
A: Yes! Digital and psychological gift cards are available for purchase. They expire after 1 year.
Q: How do I stay updated on new arrivals?
A: Subscribe to our newsletter for the latest styles, exclusive launches. and store news.
